Support

Help from people who know restaurants.

Mid-service question or setup snag — reach us and we'll get you back to your guests.

Email us

hello@bybwe.com — we reply within one business day.

Chat on Discord

Join our Discord channel and talk to the team and other Foodloyale users.

Browse the guides

Step-by-step setup and how-to guides for every part of Foodloyale.

Questions, answered

Do I need to buy new hardware?+

No. Foodloyale runs in any modern browser on the desktops and tablets you already have, and connects to your own card terminal.

Which payment terminals can I connect?+

Foodloyale is built to be flexible about payments, so you can keep the provider and terminal you already trust rather than switching to ours.

How does the loyalty side actually work?+

Every order can be tied to a customer, building a profile over time. From there you issue vouchers, award points and store credit, and let the AI suggest who to bring back.

Can my team use it on different devices at once?+

Yes. Because it's web-based, the back-office desktop and the counter tablet share the same live data, each with their own staff login.

How do I get pricing?+

Email hello@bybwe.com or join our Discord and we'll walk you through plans that fit your restaurant.